Terms of Service

• We are committed to protecting the privacy of your data wherever we use it.
• We abide by our rights that our authorized engineers or employees can use your information or data during project development.
• We take all possible measures to safeguard your data wherever we store it within the system or outside.
• We abide by investigating any law-breaking action regarding our system and internal network.
• We will take appropriate steps and help the authority in civil proceedings to recover damages from those responsible.

• Beat Brain Solutions is a service-providing company in web development, software development, & mobile application development.
• The delivery of our services covers certain communications with clients and other stakeholders, including direct communications through voice and texts on different communication channels.
• We communicate indirectly in advertisements, notices/notifications, service announcements, and newsletters.
• So, our clients are responsible for delivering our services on all concerned equipment and software.
• Our customers remain responsible and liable to 3rd party fees for obtaining access to our services through different channels.

• We take charge of the features and functionality we have delivered to your websites, software, or applications.
• Suppose clients want something more than whatever is defined in the project scope or proposals; they are liable to pay charges. We also incur costs on an hourly basis or whatever engagement model you have selected.

We provide a warranty of code functioning for 30 to 90 days, depending on the terms we set mutually. Afterward, if anything happens, you are liable to pay charges for damages.

• We cover programming errors or bugs in our warranty.
• Our warranty period starts after the website’s publication or handover of the software to the clients.
• We offer support and maintenance plans separately, and you have to buy them before your warranty period expires.
• If anything happens due to the server or anything you do out of the scope of a warranty, we are not responsible.
• We are not liable to cover all in the scope of the warranty if anything happens due to third-party servers, services (e.g., cloud), databases, or operating systems (OS),
• We are not responsible if anything wrong happens due to modification of code, browsers, database, files we provided, or third-party services or software integration.

Electronic delivery usually takes place through email, IM messages, push notifications, and other forms of communication.

• We have the right to deliver your project outcomes through electronic delivery using communication channels. For instance, Skype
• In the case of electronic delivery of original resources or links, you must confirm that you have received them.

• We abide by our rights to call monitoring and recording for the calls used in project development, support services, or maintenance purposes.
• We monitor and record messages sent by different channels and abide by our rights to keep those records to enhance our services or protect from misunderstandings.

• We define project development scopes before starting any project and stick to the scopes while creating features and functionality.
• We define scopes of inclusion of features and functionality before the beginning of each sprint in the case of MVP products or Agile Development methodology.

We are not liable to attain the deadline for a project under the following circumstances:

• Suppose the client wants to add content, features, or functions; we should extend the timeline accordingly.
• If the client is unresponsive and non-cooperating.
• When third-party services or providers cause a delay in their roles.

• We accept payment through various modes, including bank checks, online bank deposits, and all major credit or debit cards.
• We used to ask for 50% advance payment before the project development. However, the advance payment percentage may vary depending on the project’s nature and the client’s relationships.
• For project cancellation and refund, please refer to our page.
• We keep our own rights until you make full payment.
• We reserve the right to decide the late payment penalty fee & return the check.
• We are not responsible for hosting, domain, and 3rd party service fees. It will pass to the clients.

• Please refer to our page for cancellation & refund policies.

• While testing and publishing the website, we conduct various tests and show results to the clients. At that moment, clients must take interest and participate actively in the testing to cooperate with the development team. Without your approval, we will consider the project unfinished and wait for your response.
• Suppose the client remains unresponsive for approval; the project is deemed completed and does not remain liable for any refund or cancellation fees.

• We used to define the project scope in the project proposal at the beginning.
• Suppose a client wants to make changes in scope; the client has to make a written request so that we will include those in the initial document/original proposal.
• For every scope change, the client must pay fees defined by the development team.

• If any disasters occur, neither party will remain responsible for the failure of development.
• Any party affected by such disasters should inform others regarding the situation.

This is an electronic document and does not need to have any signs of either party for the agreement. However, these terms and conditions in the web page Terms of Service are considered an agreement between the client and Beat Brain Solutions